Frequently Asked Questions
1. What are check in and check out times?
Check in is any time after 4pm eastern time the day of check in. Check out is any time before 10am eastern time on day of check out.
2. When is payment due?
Fifty percent (50%) of the booking total is due when booking is made and the remainder is due 30 days prior to check in date. If check in date is within 30 days of booking, the entire amount will be due at time of booking. We accept all major credit cards.
3. What is a Security Deposit Hold?
This is a pending transaction (hold) that will show up on your credit card three days prior to your check in date. If no damages or fees are reported from your stay then this pending transaction (hold) will be released 5 days after your departure. Meaning it will not be charged. If you do have any damages or fees, then your credit card will be charged up to the full amount of $400 depending on the cost of damages or fees. The credit card you booked with will be the card that the hold will be placed against. If the hold fails when processed then you will be asked to provide an updated credit card to process against. The door code will not be released to check in with until the security deposit hold is processed. Again, this will not be charged to your credit card unless there are damages or fees found after departure.
4. What is the cancellation policy?
In the event Guests wishes to terminate this agreement, one hundred percent (100%) of the rental amount minus a 3% processing fee will be refunded if the cancellation is made more than 60 days prior to the arrival date of the reservation. If the cancellation is made between 30-60 days of the arrival date, the rental amount will be refunded at fifty percent (50%) minus a 3% processing fee. There are no refunds if cancellation is less than 30 days.
5. What should I expect after my booking?
After you confirm your booking, you will be sent several emails to e-sign our renters agreement and provide a valid photo ID. You will be given options to purchase travel insurance if you choose to. You will receive reminders for any payments that maybe due and finally when it gets closer to your check in date you will receive emails about your check in procedures, directions, etc. Please make sure you provide a valid email address during the booking process so that you will receive all this informative information.
6. What is included?
All linens to include bedding, bath towels and dish towels. A starter set of toilet paper, paper towels, dish soap, dishwasher detergent, bath soap. Keep in mind these are just small amounts to get your vacation started. You may have to purchase more depending on your length of stay. You may also need to bring extra towels if you plan on using the hot tub or the pool.
7. Is there a grill?
There is a charcoal grill with grill brush and utensils. You must provide your own charcoal and lighter fluid.
8. What type of coffee maker is in the cabin?
We have a Keurig coffee maker along with a drip coffee maker. You will need to bring your own coffee and K-cups.
9. Does the cabin have WiFi?
We do have wifi available. You will receive an email prior to check in with wifi name and password. This can also be found in our Welcome Book located in the cabin.
10. How do you access cabin?
You will receive an email on the day of your check in with a 4 digit door code specifically for your stay. This email will also have helpful information such as our contact information should you need anything during your stay, wifi information, directions to the cabin, etc. Please make sure you provide a valid email address during booking so you are able to receive all this informative information.
11. How many cars does the driveway accommodate?
The driveway is level and accommodations 4 vehicles comfortably.
12. Does the cabin have cell service?
The cell service is spotty at the cabin depending on your carrier. We do have a landline phone that can be used for calls within the United States. No international calls are permitted. The landline phone number will be provided in your check in email information. Even though your carrier may not have service in our area you will still have access to the wifi.
13. How far away is the cabin from Pigeon Forge and Gatlinburg?
The cabin is centrally located between Pigeon Forge and Gatlinburg. It is approximately 11 miles to Pigeon Forge and 19 miles to Gatlinburg.
14. Do you allow pets?
We do NOT allow pets/animals of any kind due to allergies.
15. When is the pool open?
The pool is open from May to the September and is included with your stay. The pool includes a beautiful large swimming pool, kiddlie pool, picnic tables, lounge chairs, covered dining area and a full service deli and grill.
16. When is the fishing pond open?
The fishing pond is open year around. You are able to rent fishing poles and purchase bait during the months the pool is open which is May to September. Fishing at this catch and release pond is included with your stay. No license required.
17. Where is the pool and fishing pond located?
The pool and fishing pond are located at Honeysuckle Meadows, at the base of the mountain, which is just a short drive from the cabin.